How to Find Your MTN Number: A Step-by-Step Guide

If you’re an MTN customer, knowing your MTN number is crucial for many reasons. You might need it to make or receive calls and messages, access your account settings, or troubleshoot issues with your service. In this article, we will guide you through the process of finding your MTN number in a few simple steps.

What is an MTN Number?

An MTN number is a unique identifier assigned to each MTN customer account. It allows you to make and receive calls and messages from other MTN customers, as well as access your account settings and billing information.

How to Find Your MTN Number

Here are the steps to find your MTN number:

Step 1: Check Your SIM Card

The first step is to check your SIM card. If you’re using an MTN SIM card, it should have your MTN number printed on it somewhere. The number might be located near the barcode or QR code on the back of the SIM card, or it could be printed in a small font on one of the sides.

If you don’t see any MTN number on your SIM card, you can try inserting it into another phone to see if the number appears. If it doesn’t, then you may need to contact MTN customer service for assistance.

Step 2: Check Your Account Settings

Another way to find your MTN number is to check your account settings on the MTN app or website.

Here are the steps:

  1. Download the MTN app from the Google Play Store or Apple App Store.
  2. Open the app and sign in with your MTN number and password.
  3. Once logged in, go to the "My Account" section and select "Profile."
  4. In the profile settings, you should see your MTN number displayed under the "Phone Number" field.

If you don’t have access to an MTN app or website, you can also try calling MTN customer service and providing them with your name and phone number. They may be able to retrieve your MTN number for you.

Step 3: Contact MTN Customer Service

If none of the above steps work, you can contact MTN customer service for assistance. They will be able to provide you with your MTN number if needed. You can reach customer service by calling 084 125 9689 or visiting an MTN store near you.

Benefits of Knowing Your MTN Number

Knowing your MTN number is important for a variety of reasons:

Receiving and Making Calls and Messages

Having your MTN number allows you to make and receive calls and messages from other MTN customers. You can also call customer service or emergency services if needed.

Accessing Your Account Settings

Your MTN number is used to log in to the MTN app and website, where you can view your account balance, check your usage, and make changes to your settings.

Troubleshooting Issues with Your Service

If you’re having issues with your service, such as not receiving calls or texts, knowing your MTN number can help you troubleshoot the problem with MTN customer service.


Finding your MTN number is a simple process that can be done in just a few steps. Whether you check your SIM card, access your account settings, or contact customer service, having your MTN number at hand is important for managing your MTN account and staying connected with family and friends. Remember to keep your MTN number safe and confidential to prevent unauthorized access to your account.