In the aftermath of a “great resignation”, struggling employers turn to outsourcing | News


DELHI, India, January 24, 2022 /PRNewswire-PRWeb/ — A record 4.4 million Americans quit their jobs in September 2021, accelerating a trend known as the Great Quit.(1) While the top reasons given for quitting were the lack of adequate childcare and COVID-related health concerns, workplace experts believe many are leaving their jobs in search of better job opportunities, self-employment or higher pay high.(2) “Whatever the reasons, this exodus from the workplace comes at a time of growth and an increased focus on workforce diversity,” says Neelesh Rangwani, founder of delhivirtual assistant provider Wishup, “In many cases, outsourcing selected business functions can help employers address all of these concerns at once.”

According to Rangwani, workforce diversity helps companies meet the needs and expectations of an increasingly diverse marketplace. Recent research shows that a team with a member who shares a customer’s ethnicity is 152% more likely than another team to understand that customer.(3) Which applies to selling, adds Rangwani, also applies to hiring. According to a recent Glassdoor survey, 76% of employees and applicants said a diverse workforce was an important factor in their evaluation of companies and job openings.(4)

Furthermore, he notes, both the Great Resignation and the increased emphasis on diversity come at a time of very rapid economic expansion(5) when many businesses need help with essential but not essentials such as purchasing, telemarketing or data entry. By taking responsibility for an entire business area, Rangwani explains, an outsourcing company can offer effective management of these functions without having to reorganize the client company’s management structure, saving time and money and allow management to focus on outlook and strategy.(6)

In many cases, says Rangwani, an outsourcing solution, especially an offshore solution, can allow growing businesses to keep pace with business while dramatically increasing the diversity of the company’s overall workforce. He also notes that statistics show significant benefits in combining diversity and outsourcing, including improved performance, minimized risk and increased innovation.

3 benefits of a diverse, outsourced workforce

1. It’s profitable — Outsourcing reduces labor costs. There are two main advantages: first, the contracting company does not have to pay any benefits, since the subcontracting company pays them. And second, for the same amount of payroll from the contracting company, they can get more people – more talent – ​​from the outsourcing company.

2. Its Efficiency – By outsourcing to an international company – particularly from India – the contracting company gets an efficient, results-oriented, disciplined and highly adaptable employee – again, for less money.

3. It’s recession proof – Outsourced staff are more resilient during economic downturns. Regardless of the US economy at any given time, that doesn’t translate to outsourced staff.

The big resignation comes from a variety of sources, Rangwani says, some of which will not be resolved quickly. In the meantime, however, American businesses urgently need skilled, educated, English-speaking help. India, which has the second largest English-speaking population in the world(7) and nearly one hundred million university graduates(8), is and should be, he notes, an essential source of such aid.

“Outsourcing,” says Rangwani, “should be a key tool in every business leader’s toolbox. Properly managed, it is the fastest, most efficient and cost-effective way for a business to build and diversify its staff, improve its performance and increase its internal stability.

About Wisup:

Wishup is a virtual assistant recruitment agency that connects a group of talented people with business owners/entrepreneurs. They work together towards a common goal to achieve business growth. Wishup’s Dedicated Virtual Assistants work one-on-one with the hiring company, assigning tasks directly to them. Trained in over 50 tasks in-house, Wishup’s virtual assistants are ready from day one. Only the 1 to 2% of the best candidates are retained. For more information, visit

1. Richter, Felix. “The Big Quit: Why 4.4 Million Americans Quit Their Jobs in September.” World Economic Forum,

2. “Quitting is just half the story: the truth behind the ‘great resignation’.” The Guardian, Guardian News and Media, Jan 4, 2022,

3. “How diversity can drive innovation.” Harvard Business Review, August 1, 2014,

4. Miller, Jennifer. “For young job seekers, diversity and inclusion in the workplace is not a preference. It is a requirement.” The Washington Post, August 24, 2021,

5. Horsley, Scott. “Shopping and shots are fueling an economy that’s grown the fastest since 1984.” NPR, NPR, Apr 29, 2021,

6. Bucki, James. “How Outsourcing Can Improve Your Business.” The balance of small business, The balance of small business, February 5, 2020,

7. “List of countries by English-speaking population.” Wikipedia, Wikimedia Foundation, Jan 11, 2022,

8. “Higher education in India.” Wikipedia, Jan 13, 2022, India.

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