As a popular telecommunications company in Nigeria, MTN is known for providing reliable services to millions of customers across the country. One of the most common issues that MTN customers face is checking their account balance or transaction history. In this article, we’ll guide you through the steps to check your MTN number and provide you with all the information you need to manage your account effectively.

Step 1: Open the MTN self-service app

The first step in checking your MTN number is to download and open the MTN self-service app on your smartphone. You can find the app on Google Play Store or Apple App Store, depending on your device. Once you’ve installed the app, log in using your phone number and password.

Step 2: Check your account balance

Once you’re logged in, you can check your MTN account balance by clicking on the "My Account" tab and selecting "Balance." Your account balance will be displayed, along with any outstanding payments or credits. If you have a data plan, you can also view your data usage and set up alerts for when you’re close to using up all your data.

Step 3: Check your transaction history

To check your MTN transaction history, click on the "My Account" tab and select "Transactions." Here, you can view a list of all your recent transactions, including call logs, text messages, and data usage. You can also filter the results by date range or transaction type to make it easier to find what you’re looking for.

Step 4: Update your personal information

Another important aspect of managing your MTN account is updating your personal information, such as your name, address, and phone number. To do this, click on the "My Account" tab and select "Personal Information." You can then make any necessary changes and save them to your account.

Step 5: Contact MTN customer service

If you’re still having trouble checking your MTN number or need help with any other aspect of your account, don’t hesitate to contact MTN customer service. You can reach them by phone, email, or live chat on their website. They’ll be happy to assist you and answer any questions you may have.

FAQs:

1. What is the MTN self-service app?

The MTN self-service app is a mobile app that allows customers to manage their MTN account online. It provides access to features such as checking your account balance, viewing transaction history, and updating personal information.

2. Can I check my MTN number on the self-service app?

Yes, you can check your MTN number on the self-service app by logging in and going to the "My Account" tab and selecting "Balance." Your account balance will be displayed, along with any outstanding payments or credits.

3. What do I do if I’m having trouble logging into my MTN self-service account?

If you’re having trouble logging into your MTN self-service account, try resetting your password by clicking on the "Forgot Password" option and following the instructions provided. If you still have trouble, contact MTN customer service for assistance.