Digital Program Coordinator, Bloomsbury Digital Resources – London

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We are looking for a highly organized and efficient Digital Program Coordinator, driven by program improvement and focused on systematic and efficient processes. We are part of Bloomsbury Digital Resources (BDR), which is part of Bloomsbury’s academic and professional division.

You’ll join a dynamic, growing and friendly team reinventing Bloomsbury’s academic publishing for a digital environment. As the Digital Program Coordinator, you will play a key role in creating an environment where teams can deliver innovative digital products effectively and efficiently. Reporting to the Director of Program Delivery, you will work with BDR and Academic Division stakeholders to review current processes, and recommend and implement changes where necessary.

Bloomsbury strives to be an inclusive employer and publisher and is the 2022 winner of the London Book Fair Inclusivity in Publishing Award. We are a key player in scholarly publishing and winner of the Bookseller’s Academic, Educational and Professional Publisher of the Year 2021 award. The academic and professional division is growing and recently acquired Red Globe Press (of Macmillan Education Ltd), Zed Books and Oberon.

Bloomsbury appreciates the importance of work-life balance and we offer flexible work options. This role is only expected to be in the office 2 days a week and we offer a core working hours policy of 10am-3pm, with flexible Fridays throughout the year. See below for details.

The role

The Digital Program Coordinator will play a key role in ensuring the best use of information in our systems, with the following objectives:

  • to enable staff to work effectively and efficiently
  • optimize content delivery
  • create transparency around all stages of content processing for internal stakeholders
  • to improve early product awareness and updates to our academic portfolio for customers.

Under the direction of the Director of Program Delivery, the Digital Program Coordinator will be responsible for reviewing existing processes, suggesting and implementing new ones, and ensuring compliance.

Improve information flows and productivity:

  • Work with stakeholders in BDR and across academia to understand and improve information flows, such as ensuring customers have all the information they need about new products too as long as possible before commissioning and in line with market expectations.
  • Support the Director of Program Delivery in implementing workflow improvements, including digital and article-based workflow initiatives, which will help us continue to grow our product portfolio.
  • Maintain documentation related to workflows.

Planning and reporting:

  • Build and maintain schedule templates for different product types and workflows, liaising with the Director of Program Delivery and the Product Innovation team.
  • Work with the Product Innovation team to maintain rolling timelines to ensure the Digital Production and Content Architecture teams know when to expect content and resolve issues as they arise. they arise.
  • Highlight potential risks on delivery and propose solutions.
  • Maintain release date and project status information for the product pipeline in our bibliographic database.
  • Develop and distribute reports, as requested – including exception reports; follow up with cross-divisional stakeholders to ensure compliance.

Resourcing and outsourcing:

  • Work with the Product Innovation team to prepare vendor briefing materials to enable faster processing of content through more flexible resourcing solutions.
  • Act as the point of contact for vendor queries on outsourced product work and escalate queries to the product innovation team or digital production as needed.
  • Help maintain resourcing information for product pipeline.

Documentation:

  • Maintain the BDR wiki, working with BDR team members to ensure information is up to date.
  • Coordinate the Wiki Superuser group to perform quarterly audits.
  • Streamline and manage our templates to ensure smooth, consistent operations and a more standardized approach.
  • Work with the Product Innovation team to ensure workflow and process documents are up to date.
  • Monitor and track new product checklists, ensuring that each product to be launched has a signed checklist.
  • Work with editorial and product innovation teams to standardize and maintain handover documents.

This is not an exhaustive list of tasks. The need for flexibility is required and the incumbent must perform any other related duties that fall within the employee’s skills and abilities whenever reasonably required.

Knowledge, skills and experience

Essential:

  • Highly organized, with the ability to effectively prioritize and escalate issues as needed.
  • Excellent time management skills.
  • Strong computer skills, especially MS Word and Excel.
  • Logical thinker and problem solver.
  • Dynamic and flexible attitude with a willingness to learn, especially when it comes to systems/platforms.
  • Confident and effective spoken and written communicator.
  • Understanding of digital product development and release processes.

Desirable:

  • Experience working with a range of stakeholders, including across functions, to achieve results.
  • Experience working with and instructing vendors and freelancers.
  • Familiarity with wikitext, CMS and Biblio or similar bibliographic databases.
  • Understanding of the market needs of academic libraries and library systems.
  • Change management experience.

Further information

The role is a permanent full-time position and can be based in either our London office 50 Bedford Square, London, WC1B 3DP or our Oxford office, Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH.

We offer a hybrid work model of 2 days in the office / 3 days at home (or entirely in the office if you prefer). The office days allocated for this role are: Wednesday and Thursday. Currently, we are advised to work from home (with some availability for office work if required). Return-to-work arrangements are under review.

Please apply with a CV and cover letter addressed to Human Resources (Word or PDF format only) via the “APPLY NOW” button detailing how you meet the requirements outlined above for this role by May 9, 2022.

Bloomsbury reserves the right to close the position early if we exceed the required number of applications

Benefits of Bloomsbury

As well as a fantastic opportunity to join an award-winning global organization, Bloomsbury offers the following competitive advantages:

working model

  • hybrid work model of: 2 days in the office / 3 days at home (or entirely in the office if you prefer)

Holidays

  • 25 days vacation
  • 3.5 days Christmas company vacation
  • 2 days of personal well-being

Other benefits:

Flexible Fridays – take Friday afternoon off by working an extra 3 hours and 45 minutes earlier in the week

Subscription loan

Sharesave program

Home doctor

Eye Care Voucher Program

That day – online fitness classes, mindfulness, cooking classes, workshops, etc.

Corporate culture ! – Employee voice meetings, staff networks (BAME, disability, mental health, LGBTQ+ and parents, guardians and carers), 15 mental health first aiders trained in UK offices, publication events and access to resources free publications

For additional benefits, see below

Bloomsbury is a place where anyone of any origin, race, ethnicity, religion, sexuality, gender identity, age, ability or socio-economic status can thrive, feel comfortable and be heard and accepted. We are an equal opportunity employer and welcome applications from all sections of the community.

We are willing to make reasonable adjustments throughout the recruitment process, please report to the recruitment team if necessary

Applicants must have the legal right to work in the UK.

The company

Bloomsbury Publishing Plc.

Bloomsbury Publishing is a leading independent publishing house, established in 1986, with authors who have won the Nobel, Pulitzer and Booker Prizes, and is the original publisher and trustee of the Harry Potter series. Bloomsbury has offices in London, New York, New Delhi, Oxford and Sydney. Within Bloomsbury’s academic division, it publishes under Bloomsbury, as well as under a number of prestigious and historic names. Read our story to find out how it all started.

Bloomsbury is committed to creating a work environment that stimulates creativity and collaboration, respects difference, is inclusive and ethical in its practice, and promotes well-being. We are committed to nurturing and developing our people to reach their full potential, and we know that our success is built on the passion, commitment and hard work of our talented people. We recognize the urgent need to attract and support candidates from all backgrounds and identities to be part of the global publishing industry, allowing diverse voices to reflect and shape our culture and society.

Please learn more about our missions and values here.

Please read our environmental policy here.

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