Atlassian’s big outage stumbles into another week, with the company reporting that it has “rebuilt features for over 35% of users who are impacted by the service outage,” meaning the majority of those who are affected remain unable to access their sites.
At this point, it’s fair to say the problem is serious. It started on April 5 and the IT giant said that while it was “running a maintenance script, a small number of sites were unintentionally disabled”.
Atlassian reported in a status update this morning that: “The rebuild step is particularly complex due to multiple steps required to validate sites and verify data.” That will be little comfort to the affected 65% of customers who wonder if signing up for Atlassian’s cloud was such a good idea after all.
We suspect that Atlassian’s “dedicated team” tasked with resolving the issue has not yet removed the World Backup Day cheesecloth before the incident occurred.
Jira Software, Jira Work Management, Jira Service Management and Confluence are the main segments still affected at the time of publication. Confluence is a web-based enterprise wiki and Jira is more about issue tracking. Jira Work Management is for generic project management while Jira Service Management emerged last year as part of a vision to apply agile and DevOps principles to the IT service desk.
The irony of the latter’s collapse due to a problem with a maintenance script will not have been lost on affected users.
Also on the broken list are computer incident monitoring service OpsGenie (acquired in 2018) and Atlassian’s Statuspage incident reporting service – again the irony meter topped the scale.
To be clear, only a very small proportion of customers were affected; on Friday, we were told the figure was around 400. Still, we guess being one of those 400 wasn’t exactly fun.
Atlassian has been down for 6 days. Our project managers climb walls and our service request queues are all Slack threads.
I’m currently doing the on-call rotation checklist in a poorly formatted Word document that someone had managed to copy from Confluence🙃
— Morten Linderud (@MortenLinderud) April 11, 2022
The register contacted Atlassian for more information and an ETA for when the rest of the data will be retrieved. We will update if the company responds. ®